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The Tom Press commitments

Tom Press listens Secure Tom Press payment Tom Press cashes payment on dispatch  Tom Press offers free delivery 1 year satisfaction or your money back with Tom Press

Retailing since 1921

Online sales since 1999

Your satisfaction is our top priority!

  • Tom Press listensOur specialists are available to you at any time:

    An advisor will answer your questions directly by telephone on +33 (0)5 63 71 44 99 (no surcharge), from Monday to Friday between 9am and 6pm.
    By e-mail, 24 hours a day, 7 days a week using the form. You will receive a personal response within 48 hours in 97% of cases (outside of weekends and public holidays).
    By internet, 24 hours a day, 7 days a week.
    On site: we can welcome you to our showroom and advise you from Monday to Friday from 9am to noon and from 2pm to 6pm.

    Secure Tom Press payment We guarantee the security of your bank details.

    Tom Press does not have access to this data. Your bank details are not communicated to any third parties or retained by our services: they transit from bank to bank using a secure connection.

    Tom Press cashes payment upon dispatch Your payment is only cashed in when your order is dispatched.

    Payments by cheque, money order or credit card are only cashed when we dispatch the goods.

    Tom Press offers free deliveryDelivery costs are free for purchases of 300 € and over.*

    For an order of up to 120 €, there is a standard fee of 12 €.
    For an order between 120 € and 200 €, there is a standard fee of 9 €.
  • For an order between 200 € and 300 €, there is a standard fee of 5 €.
    (* for a delivery address in mainland France)

    Tom Press dispatches within 24 hoursYour order is handled within 24 hours.

    Orders leave our warehouses in less than 24 hours in 97% of cases and delivery is under 48 hours for 95% of packages (excluding Saturday, Sunday and public holidays) within the limit of available stocks.

    In stock at Tom Press The availability of articles is updated in real time on our website.

    In cases where there is a stock shortage, we indicate when the product will be available again. You can accept this delay or request to cancel your order for the article in question.

    Receive your delivery wherever you want with Tom PressYou are delivered wherever you want.

    Choose the place that suits you best – your home, a relation’s house, at a collection point, at your workplace...

    Track your delivery with Tom PressYou have access to online tracking of your order

    You will receive a tracking email. You can also track your items by telephone on 05 63 71 44 99.

    A 1-year satisfaction or your money back guarantee with Tom Press.Satisfied or your money back for 1 year.

    Above and beyond the legal withdrawal period of 14 days, Tom Press offers its customers a period of 1 year during which they can change their minds and ask to return an article. The articles must be returned in perfect condition, in full working order and in their original packaging.

    Tom Press offers French and European products Quality products that are manufactured locally.

    97% of our suppliers are European and more than half of them are French.

  • All our appliances come with a 1 year parts and assembly guarantee starting from the date of invoice. We also apply the following legal guarantees: a legal guarantee of compliance (Art. L. 211-1 to L.212-1 of the Consumer Code), a legal guarantee against hidden defects (Art.1641 to 1649 of the Civil Code) and a contractual guarantee (Art. R. 211-1 to R. 211-5 of the Consumer Code)..

    These commitments are non-contractual and do not constitute a contractual relationship. They do not affect the general conditions of sale.